Introduction
EYDAP - Mobile customer support
| Solutions | Website, Web Application |
| Services | Custom Web Application Web Design |
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EYDAP is the largest Greek enterprise in its sector, serving 4.3 million customers with fresh water, and 3.5 million customers with sewers in the province of Attica.
Client Goals
EYDAP is the largest Greek enterprise in its sector, serving 4.3 million customers with fresh water, and 3.5 million customers with sewers in the province of Attica.
In order to better enable its customer facing services, EYDAP wanted to enrich and further evolve its mobile app with:
- Online bill payments via credit card, with the ability to use their device’s camera as a bill barcode scanner.
- User friendly UI & UX for a seamless, accessible, digital experience
- Framework updates with push notifications & multilingual content enablement.
Opportunities & Challenges
EYDAP is a very large organization with many internal processes and services that need to fit into an app. BACKBONE successfully developed a mobile application that prioritizes system integrations based on personalized and relevant customer information and encompasses all the resources elevating customer experience.
BACKBONE also worked on aligning the app’s visual identity so that it now reflects the essence of the EYDAP brand.
The Strategy
The goal of EYDAP’s app is to help the company promote its customer centric approach. In order to achieve this, BACKBONE carried out comprehensive discovery sessions with the client, to pinpoint the exact requirements of the renewed mobile app. This process involved customer segmentation, potential user path visualizations, wireframes and significant iterations. Our approach included:
- Εxtensive research into the most efficient way that all systems could be unified and functional.
- Scalable application architecture for the future addition of new features.
- Optimizing performance testing.
Key features of the project
- Accessibility. In BACKBONE, we focus on taking our clients further, and delivering state-of-the-art results. This is why we made their platform Mobile-first. It was important for LSV to create their content for an audience that preferred mobile devices, thus giving them a more comfortable reading experience.
- User Experience. Every element of this app is focused on creating a more functional user experience from the ability to use the barcode scanner to scan your water bill and proceed to an online payment, or by using existing credentials for the eEYDAP platform to access a collective dashboard of all water meters users can also report a water system issue even if they’re not logged in.
- Customer Support. EYDAP’s customers have access to instant fault reporting (supporting photographic and GPS data), scheduled fault outages and information about the nearest Customer Service Centers on an interactive map which uses Google Maps for GPS guided directions.
Conclusion
BACKBONE successfully assisted EYDAP to enhance and improve their customer’s experience. The transition to Flutter as the new mobile framework for the EYDAP application means that EYDAP has a fully scalable solution for future applications, and they will continue to look for innovative ways to grow digitally, with BACKBONE by their side.
Next project
EYDAP is now a Digital Company. Wanna make the switch?